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 Please let us hear from you

Thank you very much for your order. We know that you're very busy, but nothing provides greater encouragement to us than customer feedback, and so we beg you to take a couple of minutes to let us know how we did.

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  1. How do you rate the quality of our translation?
    Compared with price, quality is:
    Excellent Good
    Average Poor

    Any further comments regarding quality:
  2. How do you rate our speed?
    Translation was delivered:on time late

    Speed for price was:
    Excellent Good
    Average Poor

    Any further comments regarding speed:
  3. What do you regard as most important when ordering a translation?
    Please select in order of priority. If priorities differ according to the type of source document, please fill out accordingly.

    Order of priority (from highest priority)
    Source document type:
    High: Medium: Low:

    Source document type:
    High: Medium: Low:

    Any other points that you regard as particularly important when ordering:
  4. How were you treated by our staff?
    Name of WIP staff handling your orders:

    Speech, attitude, manners?
    Excellent Fair Poor

    Friendly?
    Very Fairly Not very

    Attentive to detail?
    Very Fairly Not very

    Treated you considerately?
    Very Fairly Not very

    Any further comments regarding the person handling you:
  5. Do you think that you'll choose WIP for your next translation assignment?
    Most definitely I'll have to think about it, but I shall probably ask for an estimate.
    No, I won't be coming to WIP again.
  6. Please indicate if any of the following points apply to your experience of WIP. (Any number accepted)
    WIP's sales rep doesn't visit/ I don't like WIP's sales rep.
    Price is too high.
    Not speedy enough
    I don't like the attitude of the translation manager handling my orders.
    The quality of translation is poor.
    Though I have no particular reason, I just don't like WIP.

    Any further comments (Please feel free to write anything. We're always happy to hear candid views)
  7. If you feel there is any other way in which WIP can improve its translations, delivery methods, treatment of customers, and services, please let us know.

Thank you very much for your response. We value your opinions, and will put them to good use to provide even better service next time you call.


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